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Terms & Conditions and Other information
Terms and Conditions
  1. Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary materials, and without responsibility for delays arising through uncertainties of manufacture, strikes, accidents or other causes beyond our control.
  2. All risks in the goods shall pass to the customer on delivery, but the goods shall remain the property of Shipton & Heneage Ltd until paid for in full by the customer.
  3. All care and attention is given to ensure that technical information and advice is accurate but the seller does not warrant the accuracy thereof and the customer relies on the same at his own risk.
  4. We cannot accept goods that are returned to us soiled or damaged. Customers are advised to remain indoors while trying goods, to prevent damage. Customers who damage goods will remain liable to settle their invoice in full.
  5. Please check goods against order. Shortages, breakages and incorrect goods will be rectified if this office is notified within 14 working days of delivery.
  6. Any returned goods must be returned, preferably with the original invoice, and must be in the same condition as the customer received them in.
  7. Customers may cancel an unfulfilled order at any time.
  8. Customers are required to pay for the postage of any goods being returned unless the goods were either faulty or the order was sent out in error, in which case Shipton & Heneage Ltd will refund the postage in full.
  9. No goods can be released to clients until payment has been received in full.
  10. Prices are subject to change.
  11. All business is subject to our terms and conditions of business.
  12. We abide by the code of practice covering the use of personal data as outlined in the Data Protection Act of 1998
  13. Customers receiving goods outside the EEC are responsible for any local taxes and/or duties incurred.
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